FAQ

SHIPPING 

We ship within the United States and plan to expand to international shipping as our company continues to grow! All orders will be processed and shipped within 2 business days. Shipping rates are $3 to $5 depending on the quantity of your order. Transit time will depend on your location with a 1 to 5 day turn around time. If you are in need of your items sooner please email us with your order number. John + Aly is not responsible for any USPS shipping delays as well as any lost or stolen items. 

 

RETURNS + EXCHANGES

All sales are final. We do not accept any returns or exchanges. If you have any concerns with your order please email us with your order number and we will make all efforts to assist you. 

 

CHANGES + CANCELLATIONS

Due to all orders being processed and shipped within 48 hours we are unable to make any changes or cancellations once your order has been placed. If you have any concerns with your order please email us with your order number and we will make all efforts to assist you. 

 

CARE INSTRUCTIONS

Some of our products are 100% cotton so be sure to machine wash on delicate cycle with cold water and hang to air dry for best results. 

 

OTHER QUESTIONS + CONCERNS

If you have any other questions or concerns please email johnandalyshop@gmail.com and we will respond within two business days. Thank you!